Mystery Mug LIVE

If your order’s estimated delivery time has passed, here’s what you do: Wait a bit more.

Unfortunately, shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee. Reach out to the carrier. You can contact the carrier service directly to get information about your shipment with the tracking number sent to you via email when your order was fulfilled.

Get in touch with our customer support team. Let us know about your delayed shipment, and we’ll check the latest delivery updates. We may ask you to wait a few more days to receive the order. You can reach us via chat or send an email to hello@kelsiestelting dot com.

Be sure to submit your claim no later than 30 days after the order date. If the order is lost in transit, we’ll take a look, and if the fault is ours, we’ll reship your order at no expense to you.

We may ask for your help before doing that, like confirming that the shipping address is correct. You should also make sure to contact your local post office or shipping company to locate the lost order.

We can’t reship an order if tracking information states it was delivered. You may be able to file a claim with the delivery company.